Virgin Media customers can access DAZN content in two ways: through the dedicated DAZN app on compatible set-top boxes, or via the free DAZN FAST channel that appeared in the Virgin TV channel guide in 2023. Both options integrate directly into the Virgin Media interface, so no external streaming device is required.
Virgin Media O2 became the first UK pay TV platform to carry [DAZN's FAST channel](https://en.wikipedia.org/wiki/DAZN) in 2023, giving subscribers access to women's football content without an additional subscription. The full DAZN app is also available on Virgin boxes for customers who hold a paid DAZN account.
Accessing the DAZN FAST channel
The DAZN FAST channel appears in your standard Virgin TV channel lineup. FAST stands for Free Ad-Supported Streaming TV, meaning it carries no subscription fee for Virgin Media customers. The channel focuses on women's football, including coverage of the Women's Super League and international tournaments.
To find it, scroll through your channel guide or use the search function on your Virgin Media remote. Because it is a linear channel rather than an on-demand app, it will appear alongside other broadcast channels in the EPG. If you watch women's football regularly, adding it to your favourites list will save time.
Virgin Media has not publicly disclosed the exact channel number for the DAZN FAST channel, and it may vary depending on your region or package. The quickest route is to press the search button on your remote and type "DAZN" to locate it directly.
Using the DAZN app on your Virgin Media box
The full DAZN app requires a separate paid subscription, which you arrange directly with [DAZN](https://dazngroup.com/). Once you have an active account, follow these steps:
1. Navigate to the apps section on your Virgin Media box. This is usually accessible from the main menu.
2. Search for DAZN in the apps library. Select the DAZN app when it appears in the results.
3. Sign in using the email address and password linked to your DAZN subscription. If you do not yet have an account, you will need to visit the DAZN website on a computer or phone to create one and select a plan before logging in on the box.
4. Browse and watch once logged in. The app interface mirrors the DAZN experience on other platforms, giving you access to live sports and on-demand replays.
[DAZN](https://en.wikipedia.org/wiki/DAZN) is a British over-the-top entertainment platform founded in 2015, headquartered in London and owned by Access Industries. As of 2024, DAZN claimed to be approaching 20 million paid subscribers globally and broadcasts over 1,000 sporting properties across 200-plus global territories.
Troubleshooting: DAZN not appearing on your box
If the DAZN FAST channel is missing from your guide, start by restarting your Virgin Media box. Hold the power button on the front of the set-top box for several seconds until it powers down, then wait for it to reboot fully. This forces the box to refresh its channel list and can restore missing channels.
If the DAZN app is absent from the apps section, check whether your box has received the latest software update. Virgin Media boxes update automatically overnight when left on standby, so leave the box plugged in and on standby for at least one night. The update typically installs between 2am and 4am.
Box model matters. Older Virgin Media boxes may not support all apps. If your box is several years old and the DAZN app still does not appear after a restart and update cycle, contact Virgin Media on 150 from your Virgin landline or 0345 454 1111 from any other phone. Their support team can confirm whether your specific box model supports the DAZN app and, if necessary, arrange a box upgrade.
Platform agreements between broadcasters and streaming services can change. If DAZN vanishes suddenly, check Virgin Media's service status page or their social media channels for announcements about carriage disputes or technical outages. Virgin Media has not published a comprehensive list of which set-top box models support the DAZN app, so direct contact with their support team remains the most reliable route if you encounter compatibility issues.
Do you need a DAZN subscription for both options?
No. The DAZN FAST channel is free to all Virgin TV customers and does not require a DAZN account. You can watch it as you would any other channel in your package.
The DAZN app, however, requires a paid DAZN subscription. Prices vary depending on the plan you choose, and you manage billing directly with DAZN rather than through Virgin Media. The two products are separate: you can use the free FAST channel without ever subscribing to the app, or you can subscribe to the app and ignore the FAST channel entirely.
DAZN's subscription pricing is set by the platform itself and changes periodically. Visit the [DAZN website](https://dazngroup.com/) for current UK pricing and package options. Virgin Media does not bundle DAZN subscriptions into its own packages, so you will always pay DAZN directly if you want access to the full app.
When to contact Virgin Media support
If a box restart and overnight update do not resolve missing app or channel issues, Virgin Media's support team can check your account and box compatibility. Call 150 from a Virgin landline or use the online chat service through your My Virgin Media account. Have your box model number ready; it is printed on a label on the back or underside of the set-top box.
For issues with the DAZN app itself (login failures, buffering, or content not loading), contact DAZN's support team directly, as Virgin Media cannot troubleshoot third-party app functionality beyond confirming the app is installed and up to date. DAZN operates a [careers portal](https://careers.dazn.com/) and [corporate site](https://dazngroup.com/) but does not publish a direct customer service phone number on those pages. The quickest route is to log into your DAZN account on a web browser and use the help or contact section within your account dashboard.
What DAZN offers beyond Virgin Media
DAZN is not exclusive to Virgin Media. The platform is available on a wide range of devices, including smart TVs, games consoles, mobile phones, tablets, and web browsers. If you have a DAZN subscription, you can watch on any compatible device, not just your Virgin Media box.
[DAZN](https://en.wikipedia.org/wiki/DAZN) holds key domestic broadcast rights in Belgium, Canada, France, Germany, Italy, Japan, Portugal, Spain, Taiwan, and the United States, and is considered Europe's largest digital sports broadcaster with over 75 programming rights. The platform also expanded into in-play betting, gaming, e-commerce, merchandise, and ticketing, and owns a significant minority stake in the football portal Goal.
The company has invested heavily in original content through [DAZN Studios](https://www.dazn.com/en-GB/news/other/dazn-launches-dazn-studios/5yfqh1j9ange1futxwvosgvx0), which produces sport documentaries, series, and films. DAZN's advertising business also generates significant revenue, with [programmatic ad sales](https://digiday.com/media/start-making-more-from-the-inventory-we-cant-sell-dazn-is-quietly-ramping-up-its-programmatic-ads-business/) accounting for more than a third of ad revenue in its most mature markets.
If you are a Virgin Media customer and want to explore DAZN's full catalogue, the app on your set-top box is the most convenient option. If you do not have Virgin Media, DAZN's website lists all supported devices and platforms.
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