How do I log out of the My Vodafone app?

Open the My Vodafone app, tap the 'Account' icon located at the bottom of the screen. Scroll down to the very bottom of the menu, past your plan details. Tap the 'Log Out' button. The app should then return to the main login screen, confirming you have been logged out successfully.

Where is the log out button in the Vodafone app?

The 'Log Out' button is found in the 'Account' section of the My Vodafone app. After tapping 'Account' in the bottom navigation bar, you must scroll all the way to the end of the menu to find it.

How do I log out of the My Vodafone website?

Visit the vodafone.co.uk website and sign in. Click on your name, which is usually displayed in the top right-hand corner of the page. A dropdown menu will appear; select 'Log Out' from the options. You will be redirected to a page confirming, "You have safely logged out of My Vodafone."

What should I do if the Vodafone app is not letting me log out?

If tapping the 'Log Out' button does not work, first try to force-close the app and reopen it. On an iPhone, you can do this by swiping up from the bottom of the screen and swiping the app's preview away. On Android, use the recent apps button and swipe the app away. If that fails, check for app updates in your device's app store or try reinstalling the app.

Does logging out of the My Vodafone app also log me out of the Vodafone Broadband app?

No. The 'My Vodafone' app for mobile accounts and the 'Vodafone Broadband' app for home internet are separate applications. You must log out of each app individually to secure both accounts.

18 May 2026

Last updated on 29 May 2026

How to Securely Log Out of Your Mobile Account App and Website in the UK

📡 Mobile network how-to

On this page (5 sections)

Why Logging Out is Crucial for Your Account Security
How to Log Out of the My Vodafone App (iOS & Android)
How to Log Out of the My Vodafone Website
Troubleshooting: What to Do If You Cannot Log Out
My Vodafone vs. Vodafone Broadband: Two Separate Apps

Logging out of your My Vodafone account is a simple but essential step to protect your personal information. Whether you use the mobile app or the website, ensuring your session is closed prevents unauthorised access to your account details, billing history, and data usage. This guide provides clear, step-by-step instructions for both the app and the website, alongside troubleshooting tips for 2026.

Why Logging Out is Crucial for Your Account Security

Staying permanently logged into any application that contains personal or financial data carries a risk. The My Vodafone app provides a detailed overview of your account, including your address, payment details, call history, and data consumption.

Leaving your account accessible could expose this sensitive information if your device is lost, stolen, or used by someone else. It is good digital practice to log out after each session, particularly if you are using a shared or public device. This simple action severs the connection to your account, acting as a digital lock on your personal data.

How to Log Out of the My Vodafone App (iOS & Android)

The process for logging out is identical on both iPhone and Android devices. The My Vodafone app is designed for managing your mobile plan, checking bills, and tracking usage.

Open the App: Launch the My Vodafone app on your smartphone.
Navigate to Account: Tap the Account icon, which is typically found in the navigation bar at the bottom of the screen.
Locate the Log Out Button: Scroll down to the very bottom of the Account screen. You will pass your plan details and other settings.
Confirm Logout: The ‘Log Out’ button is located at the end of the menu. Tap it. The app will then return you to the main login page, confirming that your session has ended.

How to Log Out of the My Vodafone Website

If you manage your account using a web browser on a computer or tablet, the process is just as straightforward.

Visit the Website: Go to the official Vodafone UK website and log in to your My Vodafone account.
Find Your Account Menu: Once logged in, click on your name, which is usually displayed in the top-right corner of the webpage.
Select Log Out: A dropdown menu will appear. Click on the ‘Log Out’ option.
Check for Confirmation: You will be redirected to a confirmation screen that displays the message: “You have safely logged out of My Vodafone.” This confirms your session is securely closed.

Troubleshooting: What to Do If You Cannot Log Out

Occasionally, an app may become unresponsive, preventing you from logging out. If you tap the ‘Log Out’ button and nothing happens, follow these steps:

Force-Close the App: The first and simplest solution is to completely close the application. On an iPhone, swipe up from the bottom of the screen to open the app switcher, then swipe the My Vodafone app preview upwards to close it. On Android devices, tap the recent apps button (often a square icon) and swipe the app’s preview away.
Re-launch and Verify: After force-closing, reopen the app. If it presents you with the login screen, the previous session was successfully terminated, and the logout was effective.
Check for Updates: An outdated app can sometimes cause functionality issues. Visit the App Store (iOS) or Google Play Store (Android) to ensure you have the latest version of the My Vodafone app installed.
Clear App Cache (Android only): On Android devices, you can try clearing the app’s cache. Go to Settings > Apps > My Vodafone > Storage and tap ‘Clear cache’. This can resolve minor performance glitches without deleting your settings.
Reinstall the App: If other steps fail, uninstalling and then reinstalling the app will provide a fresh start and should resolve any persistent logout problems.

My Vodafone vs. Vodafone Broadband: Two Separate Apps

It is important to note that Vodafone UK provides different apps for its services.

My Vodafone App: This is for managing your mobile phone account (Pay Monthly or Pay As You Go).
Vodafone Broadband App: This app is for home broadband customers and is used to manage your WiFi router, check network status, and run speed tests.

Logging out of one app does not affect the other. If you use both services, you must sign out of each application separately to ensure both your mobile and home broadband accounts are secure.

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Frequently asked questions

How do I log out of the My Vodafone app?: Open the My Vodafone app, tap the 'Account' icon located at the bottom of the screen. Scroll down to the very bottom of the menu, past your plan details. Tap the 'Log Out' button. The app should then return to the main login screen, confirming you have been logged out successfully.
Where is the log out button in the Vodafone app?: The 'Log Out' button is found in the 'Account' section of the My Vodafone app. After tapping 'Account' in the bottom navigation bar, you must scroll all the way to the end of the menu to find it.
How do I log out of the My Vodafone website?: Visit the vodafone.co.uk website and sign in. Click on your name, which is usually displayed in the top right-hand corner of the page. A dropdown menu will appear; select 'Log Out' from the options. You will be redirected to a page confirming, "You have safely logged out of My Vodafone."
What should I do if the Vodafone app is not letting me log out?: If tapping the 'Log Out' button does not work, first try to force-close the app and reopen it. On an iPhone, you can do this by swiping up from the bottom of the screen and swiping the app's preview away. On Android, use the recent apps button and swipe the app away. If that fails, check for app updates in your device's app store or try reinstalling the app.
Does logging out of the My Vodafone app also log me out of the Vodafone Broadband app?: No. The 'My Vodafone' app for mobile accounts and the 'Vodafone Broadband' app for home internet are separate applications. You must log out of each app individually to secure both accounts.