The Dramatic Evolution: Virgin Media O2 Set to Switch Off 3G in 2025, Unveiling an Exhilarating Customer Experience


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2023-09-07 09:00:04

Table
  1. Virgin Media O2 to Upgrade Networks, Enhancing Customer Experience
    1. Customer Support
    2. Energy Efficiency

Virgin Media O2 to Upgrade Networks, Enhancing Customer Experience

Virgin Media O2 has announced plans to switch off 3G services in 2025, signaling a shift in focus towards faster and more reliable 4G and 5G networks. By doing so, the company aims to improve services for its customers while also reducing energy consumption.

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The switch-off of 3G services will be carried out in phases across the country, with a final deadline set for the end of 2025. This move comes as part of a joint statement by the UK government and industry in December 2021 to phase out 2G and 3G services by 2033 at the latest.

Virgin Media O2's decision to streamline its network will allow for the reallocation of mobile spectrum to 4G and 5G, resulting in faster data speeds, more reliable streaming, and higher-quality voice calls for customers. The company's commitment to customer satisfaction extends to those who may require additional support during the transition.

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"As we continue to evolve our network to provide the best mobile connectivity, it is clear that switching off 3G and focusing on 4G and 5G is the right thing to do for our customers, our business, and the environment," said Jeanie York, Chief Technology Officer at Virgin Media O2.

Customer Support

While the majority of customers will not be affected by the switch-off, Virgin Media O2 is dedicated to assisting those who still utilize older devices or require extra support. Customers will be contacted well in advance to outline the necessary steps and options available to them.

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The company is also collaborating with consumer groups and charities, such as Good Things Foundation, to ensure a smooth and seamless transition. These partnerships will leverage their expertise and experience in managing the switch-off effectively.

Energy Efficiency

In addition to improving customer experience, the upgrade to 4G and 5G will contribute to Virgin Media O2's sustainability goals. 4G and 5G networks are significantly more energy-efficient compared to older 3G infrastructure. As a result, this transition will help the company reach its net-zero target by 2040.

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"We will continue to invest heavily in maintaining, upgrading, and expanding our 4G and 5G networks to ensure we're providing the fast and reliable mobile connectivity that our customers depend on," added Jeanie York.

With 99% coverage for its 4G network and plans to make 5G services available to over half of the UK population by the end of 2023, Virgin Media O2 is positioned to deliver enhanced connectivity nationwide. As the switch-off date approaches, the company's website will provide more detailed information about the programme.

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For more details about Virgin Media O2's network upgrade, visit their official website.

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