How to Forward Calls to Another Number: A Guide for Vodafone Business Customers

Call forwarding allows you to automatically send incoming calls to another phone number (either a landline or mobile). For Vodafone business customers, call forwarding is only available for customers with 1-9 phone lines.

You can set up call forwarding by logging in to My Vodafone, using the settings on your phone, or with one of the following methods.

Please note: if you're on Pay as you go, you can only forward incoming calls to voicemail.

How to Forward Calls to Another Number:

To activate:

• Dial **21*
• Enter the number you want to forward your calls to, replacing the first 0 with +44
• Press call or send

E.g. To forward all calls to 07700900123, you’d enter **21*+447700900123#

To cancel:

• Dial ##21#
• Press call or send

To check the status:

• Dial *#21#
• Press call or send

How to Forward Missed or Unanswered Calls:

To activate:

• Dial **21*
• Enter the number you want to forward your calls to, replacing the first 0 with +44
• Press call or send

E.g. To forward all calls to 07700900123, you’d enter **21*+447700900123#

To cancel:

• Dial ##21#
• Press call or send

To check the status:

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• Dial *#21#
• Press call or send

How to Forward Calls When Your Phone Is Switched Off:

To activate:

• Dial **62*
• Enter the number you want to forward your calls to, replacing the first 0 with +44
• Press call or send

E.g. To forward all calls to 07700900123, you’d enter **62*+447700900123#

To cancel:

• Dial ##62#
• Press call or send

To check the status:

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• Dial *#62#
• Press call or send

How to Cancel All Forwarding:

To cancel:

• Dial ##002#
• Press call or send

How to Change the Ringing Time Before Forwarding:

To change the ringing time:

• Dial **61*
• Enter the number you want to forward your calls to, replacing the first 0 with +44
• Enter the number of seconds you want to wait
• Press call or send

E.g. To change the ringing time for 07700900123 to ten seconds, you’d enter **61*+447700900123**10*

You can find more information on the original source: the Vodafone website.

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