Virgin Media, owned by Liberty Global, is the UK's leading telecommunications provider. It provides television, broadband, telephone and mobile phone services to customers across the country. Recently, the company has been in the news for its policy of charging customers for not returning their equipment.
This article will discuss the issue of Virgin Media charging customers for not returning their equipment and the implications of this policy. We will look at the reasons why the company has implemented this policy and the customer response to it.
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Virgin Media charges for not returning equipment
Virgin Media requires customers to return all equipment after their account has been closed. If equipment is not returned within 30 days, Virgin Media will charge customers the full retail cost of the equipment.
Customers who do not return their equipment can expect to receive a bill for the full retail cost of the equipment. This bill will be sent to the customer's last known address.
To avoid being charged, customers should return their equipment within 30 days of their account being closed. Customers can return their equipment by post or take it to their local Virgin Media store.
What happens if I don't return the equipment?
Virgin sim only dealsIf customers do not return their equipment within 30 days, Virgin Media will charge them the full retail cost of the equipment. This charge will appear on their final bill.
Can I return the equipment after 30 days?
Yes, customers can still return their equipment after the 30 day window has passed. However, they will still be charged the full retail cost of the equipment.
What happens if I return the equipment late?
If the equipment is returned late, customers will still be charged the full retail cost of the equipment. Virgin Media may also charge an additional late return fee.
What happens if you don't return your Virgin Media equipment?
If you don't return your Virgin Media equipment, you will be charged for its full value.
This charge will be taken from any money you may have in your account, such as refunds or overpayments. If there is no money in your account, you will be sent an invoice for the amount.
You will also be liable for any costs incurred in recovering the equipment.
These could include legal costs or the costs of collection agencies. If we are unable to recover the equipment, you will still be liable for the full replacement cost.
If you don't return the equipment or make arrangements to pay for it, we may take further action to recover the debt.
This could include contacting a debt collection agency or taking legal action. We may also report the debt to a credit reference agency.
What is the penalty for leaving Virgin Media?
Leaving Virgin Media can be expensive.
You may be charged an Early Disconnection Fee (EDF) for leaving your contract before the end of the minimum term.
The amount you would have to pay will depend on how long is left on your contract and which services you have with us.
The amount of the EDF could be up to £240.
If you leave during the minimum term of your contract you may have to pay the full amount of the discounts you received when you signed up, as well as the standard charge for the remainder of the contract.
You can find out more about the Early Disconnection Fee in our Terms and Conditions.
In some cases, you may be able to leave without incurring a penalty.
If you're in the 14-day cooling-off period or if you're a vulnerable customer, you may be able to end your contract without paying the Early Disconnection Fee.
You can find out more about these exceptions in our Terms and Conditions.
It's important to remember that leaving your contract early can be expensive.
Before making any decisions, we recommend that you get in touch with us to discuss any changes you're considering.
Virgin media moving homeHow long do I have to return Virgin Media Kit?
If you are a Virgin Media customer and you want to return your kit, you have 14 days to do so.
This includes any equipment that you may have received with your Virgin Media contract, such as routers, TV boxes, remote controls, and cables.
You can return any Virgin Media kit to any Virgin Media store or to a third-party retailer.
If you are returning the kit to a store, make sure you have your proof of purchase, your customer ID and a valid form of ID at the time of return.
If you are returning your kit to a third-party retailer, you must provide a valid proof of purchase.
In either case, make sure the kit is in its original packaging and is in a new, unused condition.
If you are returning your kit after 14 days, you will not be eligible for a refund.
Virgin media router lightsHowever, you may still be able to exchange the kit for a different item. Contact Virgin Media customer services for more information.
How much does it cost for a virgin engineer to come out?
Getting help from a Virgin Telco engineer doesn't have to be expensive.
The cost for a Virgin engineer to come out starts from just £99.99, which includes the cost of labour and the first hour of work.
You may need to pay more if the engineer needs to buy any additional parts to repair your equipment.
The cost also depends on the time of day you need the engineer to come out.
For example, an evening visit will cost more than a visit during the day.
You can find out more information about the cost by speaking to one of our customer service advisors.
Virgin media hub lightsWe can also provide a quote before the engineer arrives, so you know exactly how much it will cost.
This way you can make sure you're not paying more than you need to.
We want to make sure you get the help you need, without having to spend a fortune.
For more information, please visit our website or contact us today.
Accordingly, Virgin Media charge customers who do not return their equipment after cancellation. This is not only a moral but also a financial issue as the company can recoup some of its costs. Customers should be aware of this and make sure they return their equipment before cancelling. Virgin Media are also willing to negotiate the amount to be charged, so it is worth contacting them before cancellation to discuss this.
Overall, it is important to be aware of the charges Virgin Media can apply for not returning equipment. Although it is possible to negotiate, it is best to return the equipment on time to avoid any additional charges.
Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. Virgin Media also reserve the right to take legal action to recover any equipment that is not returned.
Virgin media storesIf you would like to know other articles similar to Virgin media charge for not returning equipment updated this year 2025 you can visit the category Frequently asked questions about Virgin Company.
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