The Unavoidable Disruption: How AI is Taking Over the Minds of CIOs

The Unavoidable Disruption: How AI is Taking Over the Minds of CIOs

2023-08-25 06:01:11

Pipedrive's CIO, Andrea C Johnson, shares insights into her role, the impact of AI on the SaaS industry, and her strategy for leading her team forward.

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Johnson holds the position of Chief Information Officer at Pipedrive, a CRM platform that focuses on customer relationship management. She is also the Chairperson of WITS Ireland (Women in Technology and Science).

Regarding her role at Pipedrive, Johnson explains that their technology strategy is "very ambitious" and supports the company's product and business operations. She is currently focused on identifying and translating opportunities and enablers, which she finds to be very exciting.

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'Every business must understand how the combination of people and technology is critical to their success'

Challenges in the IT Landscape

Johnson acknowledges that the battle for tech talent, advancements in automation and AI, and the growth of SaaS are all challenges that every CIO faces. She emphasizes the importance of understanding her team and turning it into a skill and capability conversation. She also recognizes that traditional roles and structures may need to change to accommodate the rapid pace of change.

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Thoughts on Digital Transformation

Johnson believes that SaaS is revolutionizing businesses, and it's crucial to ensure that digital transformation aligns with solving user challenges in a rapidly changing environment. Pipedrive already has a mature digital transformation agenda, and Johnson is keen on exploring automation and intelligent workflows for IT and finance operations. This will allow the team to focus more on adding value to customer-facing interactions. She is also starting to shape an enterprise application transformation program to further enable innovation in the business.

Addressing Sustainability from an IT perspective

Johnson takes a proactive stance on making the technology industry more efficient and environmentally friendly. She has green IT as a top priority and aims to drive new initiatives to minimize environmental impact while leveraging existing efforts by the company.

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Technology Trends Shaping the Industry

Johnson identifies AI, quantum computing, and progress in green technology as significant trends. However, she emphasizes the importance of enabling and investing in employees to ensure long-term success. Johnson encourages a focus on skills, capability, technical mentorship, and innovation at all levels. She hopes to see industry leaders plan for a greener and more human-centric future.

Addressing Security Challenges

Johnson acknowledges the historical emphasis on enthusiasm over caution in technology design. However, she believes that it's time to reshape the culture and prioritize security as part of a great user experience. Pipedrive has a dedicated CISO and team, who ensure the organization's security. Johnson is actively involved in cybersecurity initiatives and will be participating in the upcoming Cyber Security Summit to discuss creating a cyber workforce fit for the future.

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