Discover How Passengers Took Legal Action and Won $740 Compensation After a Mind-Boggling 56-Hour Flight Delay in Canada

Discover How Passengers Took Legal Action and Won $740 Compensation After a Mind-Boggling 56-Hour Flight Delay in Canada


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2023-08-18 18:25:26

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  1. Canada Passengers Win £740 Compensation for 56-Hour Flight Delay
    1. Dispute over the cause of the delay
    2. Compensation sought and ruling

Canada Passengers Win £740 Compensation for 56-Hour Flight Delay

Two passengers from Kelowna, Canada, have emerged victorious in a legal battle against Air Canada for a significant flight delay that stretched over 56 hours.

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Passengers Abdallah Mohamed and Ghada Ali have been awarded £740 each in compensation along with £115 in interest and fees collectively. The British Columbia civil resolution tribunal ruled that Air Canada could not provide evidence that the primary reason for the delay was beyond their control.

Mohamed and Ali were on a journey from Kelowna to Cairo, Egypt, accompanied by three other family members on July 4, 2022. The international flight consisted of three legs: Kelowna to Vancouver, Vancouver to London, England, and London to Cairo. The nature of the relationship between the two passengers is uncertain.

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The group encountered their first setback when their initial flight from Kelowna departed two hours and nine minutes late on July 4, causing them to miss their connecting flight from Vancouver. Air Canada then organized a new itinerary with a departure from Vancouver on July 6, resulting in their significantly delayed arrival in Cairo.

Dispute over the cause of the delay

The dispute centered around whether the delay was due to factors within Air Canada's control, as claimed by the passengers, or external circumstances beyond the carrier's control.

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Air Canada contended that the delay was caused by "air traffic control restraints" and a ground delay program operated by Nav Canada, the organization responsible for air traffic controllers in the country.

However, Shelley Lopez, the vice chair of small claims at the British Columbia civil resolution tribunal, ruled in favor of the passengers, as Air Canada failed to address the plaintiffs' argument about another flight departing Kelowna on time despite the ground delay program.

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Compensation sought and ruling

Mohamed and Ali initially sought £5,000 in compensation (£1,000 for each of their five family members traveling with them). However, the tribunal dismissed their claim for the other passengers.

Air Canada has not responded to requests for comment from Insider outside of regular business hours.

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