Vodafone's Secure Net service is automatically added to most pay monthly mobile plans, offering a layer of network-level security. While it provides protection, you may wish to turn it off to avoid charges after the trial period or if you use a different security application. The most reliable way to cancel is through your My Vodafone account, but other official methods are also available.
## What is Vodafone Secure Net?Secure Net is a digital security service that operates on Vodafone's mobile network to protect you from online threats. Unlike a traditional antivirus app that runs on your device, Secure Net works at the network level, scanning for viruses, malware, and phishing attempts before they reach your phone or tablet. This means it functions without using your device's battery or processing power.
The service is split into two main products: Secure Net Mobile for phones on the go, and Secure Net Home for Pro Broadband customers. This guide focuses on the mobile version.
Key features of Secure Net Mobile include:
New Secure Net customers receive a three-month free trial. After this period, the service costs £2 per month as of May 2026. It is automatically added to most new and upgrading pay monthly plans but can be cancelled at any time.
## Why Turn Off Secure Net?While Secure Net provides a useful safety net, there are several common reasons why you might choose to disable it:
You can cancel your Secure Net subscription at any point during your billing cycle. Vodafone provides three main ways to do this, ensuring you can choose the one that is most convenient for you.
### Method 1: Use the My Vodafone App or WebsiteThe most direct method is to manage the add-on through your account portal. This gives you an immediate on-screen confirmation that your request has been processed.
According to Vodafone's official support documentation, you can "Cancel your Secure Net subscription at any time by logging into My Vodafone. You can then choose the Secure Net tile and cancel it from there." This process is the same whether you use the mobile app or a web browser.
Step-by-step guide:
For official guidance, you can refer to the dedicated help page on the Vodafone UK website.
### Method 2: Contact Customer Services by PhoneIf you prefer to speak with a person, you can cancel the service by calling Vodafone's customer support team. This is a good option if you cannot find the cancellation option in your online account or want verbal confirmation.
When you call, you will need to have your account details ready to verify your identity. Simply state that you wish to cancel your Secure Net subscription, and the agent will process the request for you.
### Method 3: Use the TOBi Online Chat ServiceFor a screen-based option that doesn't require logging into your main account, you can use Vodafone's online chat. The service is initially handled by a digital assistant named TOBi, which can often process simple requests directly.
As an alternative to using the My Vodafone portal, the official support page suggests you can "start a chat with us." If TOBi cannot complete the cancellation, it will hand you over to a human agent to finalise the request. This service is available 24/7 for automated help.
## What Happens After You Cancel Secure Net?Once you have successfully cancelled your subscription, the changes will take effect shortly after. The main consequence is that the network-level protection will be removed from your mobile connection. This means your device will no longer be automatically shielded from potentially malicious websites, viruses, or phishing links by Vodafone's network.
The £2 monthly charge will be removed from your next bill. Your core mobile plan, including your data, calls, and text allowances, will not be affected in any way. Should you change your mind, you can reactivate Secure Net through the My Vodafone app or by contacting customer services.
## Quotations > Cancel your Secure Net subscription at any time by logging into My Vodafone. You can then choose the Secure Net tile and cancel it from there. >, Vodafone Support Centre (official support article, Vodafone UK) (https://www.vodafone.co.uk/support/articles/how-do-i-cancel-my-secure-net-mobile-subscription----0c669415-716e-4f3c-94db-4420f0b85b26) ## Frequently asked questions ### how do I cancel Vodafone Secure Net Log into the My Vodafone app or website, find the Secure Net tile on your dashboard, and select it to cancel. According to Vodafone's Support Centre, you can cancel your subscription at any time through this method. ### can I turn off Secure Net by text message Yes, text the word 'Stop' to 155223 from your Vodafone number and your Secure Net subscription will be cancelled. This method requires no login and works immediately. ### what is the USSD code to cancel Vodafone Secure Net Dial *111*3# from your Vodafone handset to access the menu for managing or cancelling Secure Net. Follow the on-screen prompts to complete the cancellation. ### do I need to log in to cancel Secure Net If you use the My Vodafone app or website, you'll need to log in. However, you can avoid logging in entirely by texting 'Stop' to 155223 or using the USSD code *111*3#. ### how long does it take to cancel Vodafone Secure Net Cancellation is immediate through any method-the My Vodafone app, SMS to 155223, or the USSD code *111*3#. Your subscription will be turned off straight away once you confirm the cancellation. ## Sources 1. [Cancel Vodafone Secure Net in 3 Easy Steps [Money-Saving Hack]](https://donotpay.com/learn/vodafone-secure-net-cancel/) (donotpay.com) 2. [Vodafone Support Centre](https://www.vodafone.co.uk/support/articles/how-do-i-cancel-my-secure-net-mobile-subscription----0c669415-716e-4f3c-94db-4420f0b85b26) (www.vodafone.co.uk)