Your Vodafone username is assigned to you by Vodafone during the initial account setup process. You cannot choose or change it yourself. If you are trying to locate it, the place to look depends on whether you have a consumer My Vodafone account or a business account through the Vodafone OneNet portal.
According to the Vodafone OneNet UK Knowledge Base, Vodafone creates user accounts and assigns usernames during the setup process. Users cannot change their usernames once they have been set. This applies specifically to business accounts managed through the Feature Management Portal (FMP) on the OneNet platform at onenet.vodafone.com.
For consumer accounts, your username is typically the email address you registered with when you first signed up. Vodafone does not generate a separate random username for standard My Vodafone accounts in the way it does for OneNet business accounts.
The short answer is: you cannot. Vodafone's official OneNet support documentation states clearly that usernames are assigned during onboarding and are fixed after that point. If you believe your username was set up incorrectly, you would need to contact Vodafone Business support directly to raise it as an account query, since self-service changes are not available through the portal.
For consumer accounts, try the following steps:
For OneNet business accounts, your username will have been sent to you by Vodafone or your company's account administrator during the initial setup. If you cannot locate that communication, your IT administrator or Vodafone Business account manager is the right point of contact.
For consumer accounts, Vodafone customer support is reachable on 191 from a Vodafone mobile, or 03333 040 191 from any other phone. For business and OneNet accounts, contact Vodafone Business support or speak to whoever manages your company's Vodafone contract. The Feature Management Portal guidance is published at onenet.vodafone.com under the UK region knowledge base, which your administrator can also reference directly.
## Quotations > Vodafone creates user accounts and assigns usernames during the setup process. Users can't change their usernames. > — Vodafone OneNet Knowledge Base (official support article, Vodafone UK) (https://onenet.vodafone.com/latest/uk/en/content/topics/knowledge-base/faqs/feature-management-portal/fmp-how-can-i-change-username) ## Frequently asked questions ### what is my Vodafone username For consumer My Vodafone accounts, your username is typically the email address you registered with when you first signed up. For business accounts on Vodafone OneNet, your username is assigned by Vodafone during the initial setup process and can be found in your account settings or confirmation email. ### can I change my Vodafone username No, you cannot change your Vodafone username. According to Vodafone's official OneNet Knowledge Base, usernames are assigned during the setup process and are fixed permanently. If you believe your username was set up incorrectly, you'll need to contact Vodafone Business support directly. ### where do I find my Vodafone OneNet username Your Vodafone OneNet username can be found in your account settings on the Feature Management Portal at onenet.vodafone.com, or in the confirmation email you received when your business account was created. Check your email inbox or spam folder for the original setup documentation. ### how do I set up my Vodafone username You don't set up your Vodafone username yourself-Vodafone creates and assigns it automatically during the account setup process. For consumer accounts, this is your registered email address. For business OneNet accounts, Vodafone generates a username and sends it to you during onboarding. ### Vodafone username not working what do I do First, check that you're using the correct username for your account type: email address for My Vodafone consumer accounts, or your assigned OneNet username for business accounts. If you've forgotten your username, contact Vodafone support at 191 (from a Vodafone phone) or use the My Vodafone app to retrieve it. ## Sources 1. [How do I change my username?](https://onenet.vodafone.com/latest/uk/en/content/topics/knowledge-base/faqs/feature-management-portal/fmp-how-can-i-change-username) (onenet.vodafone.com)