Vodafone lets you divert incoming calls using short dial codes entered through your phone's keypad. You'll need to format the destination number with +44 instead of a leading zero, then dial one of three codes depending on whether you want to catch missed calls, busy-line calls, or calls when your phone is off.
## Step 1: Format your destination number correctlyVodafone's network requires international format. If your destination number is 01992 210400, you must enter it as +441992210400. Remove the first zero and prefix +44. This applies to all UK landlines and mobiles. Get the format wrong and the divert either fails or routes to the wrong place.
## Step 2: Choose which scenario you needThere are three separate situations, each with its own code:
Unanswered calls: When you don't pick up in time, the call diverts after a set number of rings. Use *61*+44XXXXXXXXXX# (replace the Xs with your formatted number). Open your dialler, type the full string including the asterisks and hash, then press call. A confirmation message appears on screen within a few seconds.
Busy line: If you're already on a call and someone else rings, this code sends them to your chosen number instead of voicemail. Dial *67*+44XXXXXXXXXX# the same way.
Phone off or out of signal: When your handset is powered down or you're in a coverage blackspot, use *62*+44XXXXXXXXXX#. This is the one to set before a flight or a trip into the countryside.
## Step 3: Activate the divertType the code into your phone's dialler exactly as shown, then tap the green call button. You won't hear ringing. Instead, the screen displays a system message confirming the divert is active. The whole process takes under 30 seconds. You can set all three codes to the same destination if you want a universal fallback, or send each scenario to different numbers. Each code operates independently.
## What it costsPay monthly customers usually find diverted calls covered by their inclusive minutes, though you should check your contract schedule to be certain. PAYG is less forgiving. According to hellocomtec's Vodafone knowledge base, "if you're on a PAYG service any calls diverted to another number will come off your minutes." If you're running a tight PAYG balance, a few diverted calls can drain your credit faster than expected.
## Business customers: the OneNet routeIf you're on Vodafone OneNet, ignore the dial codes. Log in to the OneNet portal, navigate to call forwarding settings, enter your destination number or select one from your saved contacts, then click Save. The portal handles everything without needing to memorise code strings.
## Turning diverts offTo cancel a divert, dial the matching code but replace the destination number with a double hash. So *61*## switches off the unanswered-call divert, *67*## cancels the busy-line divert, and *62*## removes the off/no-signal divert. Press call and wait for the confirmation message.
## When to ring 191If the confirmation message doesn't appear, or if calls still aren't diverting after you've entered the code correctly, contact Vodafone on 191 from your mobile. The customer service team can check whether your account has call divert enabled (some older tariffs block it) and push the setting through from their end if needed. They can also verify that the destination number you've entered is formatted properly and reachable on the network.
## Quotations > If you're on a PAYG service any calls diverted to another number will come off your minutes. >, hellocomtec.com (knowledge base article) (https://hellocomtec.com/collab/knowledge-base/article/vodafone-divert-missed-calls-or-busy-calls-to-another-number) ## Frequently asked questions ### how do I divert calls on Vodafone to another number You can divert calls using short dial codes from your phone's dialler. For unanswered calls, dial **61* followed by the destination number (with +44 instead of 0), then #. For calls when busy, use **67*, and for calls when your phone is off, use **62*. Each takes about 30 seconds to set up and you'll receive a confirmation message once active. ### what number format do I need for Vodafone call divert You must use the international dialling code +44 instead of the leading 0. For example, 01992 210400 becomes +441992210400. If you enter the number incorrectly, the divert will fail silently or route to the wrong place. ### will diverted calls use my Vodafone minutes Yes, if you're on a PAYG service, any calls diverted to another number will come off your included minutes allowance. This applies to all three types of call divert (unanswered, busy, and unreachable). ### how do I stop call diversion on Vodafone To cancel any active call divert, dial ##61# for unanswered calls, ##67# for busy calls, or ##62# for unreachable calls from your phone's dialler and press call. You'll receive a confirmation message once the divert is cancelled. ### can I divert Vodafone calls to an international number Yes, you can divert to international numbers by using the appropriate country code instead of +44. For example, a US number would use +1 followed by the area code and number. Enter it in the same format as UK numbers: **61*+1XXXXXXXXXX# for unanswered calls. ## Sources 1. [Vodafone - divert missed calls or busy calls to another number](https://hellocomtec.com/collab/knowledge-base/article/vodafone-divert-missed-calls-or-busy-calls-to-another-number) (hellocomtec.com) 2. [HOW TO ACTIVATE CALL FORWARDING ON VODAFONE - YouTube](https://www.youtube.com/watch?v=-dh9KozXKAs) (www.youtube.com) 3. [Forwarding calls](https://onenet.vodafone.com/latest/uk/en/content/topics/cf/feature-management-portal/all/forwarding-your-calls) (onenet.vodafone.com)