# How to Cancel Your Mobile or Broadband Contract in the UK: 5 Steps > A clear, step-by-step guide to cancelling your Vodafone mobile or broadband contract in the UK, including notice periods, early exit fees, and PAC codes. **Published:** 2026-05-24 **Updated:** 2026-05-29 **Category:** HOW_TO_TELCO **Author:** Rafael Tuñón **Canonical URL:** https://rechargevodafone.co.uk/how-to-cancel-mobile-or-broadband-contract-uk/ ## Key takeaways - Vodafone requires 30 days notice to cancel a pay-monthly contract in the UK. - Cancelling before your contract end date will trigger an early termination charge based on the remaining months of your agreement. - You can cancel by calling 191 (free from a Vodafone mobile) or 03333 040 191 from any other UK phone. - If you are switching to a new mobile provider, request a PAC code from Vodafone to keep your existing number. - Under Ofcom rules, Vodafone must process your PAC or STAC request immediately if made by text or online. ## Key statistics - **30 days**, notice required to cancel a Vodafone pay-monthly contract (Source: Vodafone UK terms and conditions) - **191**, free cancellation number from a Vodafone mobile (Source: Vodafone UK) ## Article ## What you need before you call Before contacting Vodafone to cancel, gather the following information. Having it ready will save time and help the cancellation team verify your identity quickly. - **Your Vodafone account number.** This is usually 10 digits and appears on your paper or PDF bills, or under the "My Account" section of the Vodafone app. - **The billing address on the account.** This must match Vodafone's records exactly. - **Your account password or security answer.** You set this when you first signed up. If you have forgotten it, Vodafone can verify you through other means (for example, a one-time code sent to your registered email). - **Your current contract end date.** Check your original agreement or the Vodafone app so you know whether an early termination charge applies. If you are leaving Vodafone to join another UK mobile network and want to keep your phone number, you will also need a **PAC (Porting Authorisation Code)**. Under [Ofcom rules](https://www.ofcom.org.uk/phones-and-broadband/switching-provider), Vodafone must provide this within one minute when requested by text or online. --- ## Step 1: Check your contract end date and any exit fees Log in to your Vodafone account at [vodafone.co.uk](https://www.vodafone.co.uk) or open the My Vodafone app. Navigate to "My Plan" to see your contract end date and your monthly charge. If you are **outside your minimum contract term**, you can cancel with 30 days notice and pay only for the service used during that notice period. No early termination charge applies. If you are **still within your minimum term**, Vodafone will calculate an early termination fee based on the monthly subscription charge multiplied by the number of months remaining. Ask Vodafone for a written breakdown of this figure before you agree to proceed. [Citizens Advice](https://www.citizensadvice.org.uk/consumer/phones/problems-with-mobile-phone-contracts/) notes that providers must make exit charges clear and proportionate under UK consumer contract law. --- ## Step 2: Request a PAC code if you want to keep your number If you are switching to another network and want to take your existing mobile number with you, request a PAC code first. Do this **before** you formally cancel, because once a number is disconnected it is much harder to port. **How to get your PAC code from Vodafone:** 1. Text **PAC** to **65075** from your Vodafone SIM. 2. Vodafone will reply with your PAC code within one minute (Ofcom requirement). 3. Give the PAC code to your new provider when you sign up. They will handle the transfer, which typically completes within one working day. 4. Your Vodafone contract ends automatically once the PAC is used, so you do not need to separately give 30 days notice in this scenario. If you do **not** want to keep your number, you can request a **STAC (Service Termination Authorisation Code)** by texting **STAC** to **75075**. This confirms you are leaving Vodafone without porting your number. --- ## Step 3: Contact Vodafone to cancel There are three main ways to cancel your Vodafone UK account. **By phone (recommended for complex accounts):** - Dial **191** free from your Vodafone mobile. - Dial **03333 040 191** from any other UK phone (calls are charged at standard UK rates). - Lines are open every day. Ask to be transferred to the cancellations or disconnections team. You will be asked to verify your identity using your account password or security details. **Online or via the app:** - Sign in at vodafone.co.uk, go to "My Profile" and look for account management or cancellation options. Availability of a full self-serve cancellation depends on your account type; some contracts require a phone call to complete the process. **In store:** - Visit any Vodafone UK retail store with photographic ID and your account details. Staff can process a cancellation request on your behalf. Whichever route you choose, ask for a **cancellation confirmation reference number** and request that Vodafone sends written confirmation (email or letter) of the cancellation date and any final charges. Keep this for your records. --- ## Step 4: Return any Vodafone equipment If your account includes a broadband router, SIM card sleeve, or any other hardware provided by Vodafone, check your agreement for the return policy. Most broadband contracts require equipment to be returned within 14 to 30 days of disconnection to avoid a non-return charge. Vodafone typically provides a prepaid returns label or will ask you to drop the equipment at a designated location. For mobile-only contracts, there is generally no equipment to return unless you received a device on a device plan. In that case, the device agreement may be separate from your airtime contract. --- ## Step 5: Check your final bill After your cancellation takes effect, Vodafone will issue a final bill covering: - Any charges accrued during the 30-day notice period. - Any early termination fee (if applicable). - Any non-return equipment charges. - A pro-rata credit if you have paid in advance and cancellation falls mid-cycle. Review this bill carefully. If you believe a charge is incorrect, raise a dispute with Vodafone's customer service team. If the issue is not resolved within eight weeks, you have the right to escalate to an [Ofcom-approved Alternative Dispute Resolution (ADR) scheme](https://www.ofcom.org.uk/phones-and-broadband/switching-provider). Vodafone is a member of the **Communications Ombudsman** scheme, which is free for consumers to use. --- ## What to do if Vodafone is making cancellation difficult Ofcom's General Conditions require all UK mobile and broadband providers to make it reasonably straightforward for customers to leave. If you feel Vodafone is obstructing your cancellation or applying charges that were not disclosed in your original contract, you can: 1. **Raise a formal complaint** with Vodafone in writing (email creates a clear audit trail). 2. **Contact Citizens Advice** at [citizensadvice.org.uk](https://www.citizensadvice.org.uk) for free, impartial guidance on your consumer rights. 3. **Escalate to the Communications Ombudsman** (free, after eight weeks or if Vodafone issues a deadlock letter). 4. **Report to Ofcom** if you believe there is a systemic breach of the General Conditions, at [ofcom.org.uk](https://www.ofcom.org.uk). --- ## Summary: your five-step checklist | Step | Action | |------|--------| | 1 | Check your contract end date and calculate any exit fee | | 2 | Request a PAC (text PAC to 65075) if keeping your number | | 3 | Call 191 or 03333 040 191 to formally notify Vodafone | | 4 | Return any Vodafone equipment within the required window | | 5 | Review your final bill and dispute any unexplained charges | For more guidance on switching mobile providers, see our [Mobile scams and switching hub](/category/how-to-telco/) or read our related guide on [what number to call Vodafone from your mobile](/what-number-do-you-call-vodafone-from-your-mobile/). ## Frequently asked questions ### Can I cancel my Vodafone contract before it ends? Yes, but you will be charged an early termination fee covering the remaining months on your contract. Contact Vodafone on 191 to get an exact figure before you commit. ### How do I get a PAC code to keep my number when leaving Vodafone? Text PAC to 65075 from your Vodafone SIM. Under Ofcom rules, Vodafone must send your PAC within 1 minute. The code is valid for 30 days. ### Does cancelling Vodafone broadband work the same way as cancelling mobile? Broadly yes, but broadband contracts often have different notice periods and may require equipment to be returned. Call 191 or check your broadband agreement for the specific terms. ### Will Vodafone charge me for the 30-day notice period? Yes. Your service continues during the notice period and you will be billed as normal for those days, even if you no longer use the service. ### What if I am still within my minimum contract term? You will owe an early termination charge. Vodafone calculates this based on the remaining monthly payments due. Ask for a written breakdown before agreeing to cancel. ## Sources 1. [Switching your phone or broadband provider](https://www.ofcom.org.uk/phones-and-broadband/switching-provider) (Ofcom) 2. [Cancel your Vodafone account](https://www.vodafone.co.uk/help/account/cancel-your-account) (Vodafone UK) 3. [Problems with mobile phone contracts](https://www.citizensadvice.org.uk/consumer/phones/problems-with-mobile-phone-contracts/) (Citizens Advice)