# How to Cancel a Mobile Phone Contract (UK): Your 2026 Guide > Call Vodafone UK on 191 to cancel your mobile plan in May 2026. Follow our 5 easy steps including PAC codes, STAC codes, and early exit fees explained. **Published:** 2026-05-10 **Updated:** 2026-05-29 **Category:** HOW_TO_TELCO **Author:** Rafael Tuñón **Canonical URL:** https://rechargevodafone.co.uk/how-to-cancel-a-mobile-contract-uk/ ## Key takeaways - Call Vodafone UK customer services on 191 and provide 30 days' notice to cancel your mobile plan. - You can cancel using a PAC Code to keep your phone number when switching to another network, or a STAC Code if you don't want to transfer your number. - Vodafone Australia customers can cancel via the My Vodafone app 24/7, by calling 1555 from a Vodafone phone, or 1300 650 410 from any phone. - If you're on a 12, 24 or 36-month contract with Vodafone Australia and cancel early, you'll be charged an Early Exit Fee on your final bill. ## Key statistics - **24/7**, availability of Vodafone Australia chat support for cancellations via My Vodafone app (Source: Vodafone Australia) - **1555**, Vodafone Australia cancellation phone number when calling from a Vodafone phone (Source: Vodafone Australia) - **1300 650 410**, Vodafone Australia cancellation phone number when calling from any phone (Source: Vodafone Australia) - **12, 24 or 36 month**, contract lengths subject to Early Exit Fee if cancelled within contract period (Vodafone Australia) (Source: Vodafone Australia) - **30 days**, notice period required to cancel a Vodafone 30-day mobile broadband contract (Source: Reddit r/Vodafone) - **191**, Vodafone UK customer services number to call to give notice of cancellation (Source: Reddit r/Vodafone) ## Article Cancelling your Vodafone mobile plan involves a clear process, but the right steps depend on whether you plan to keep your mobile number and if you are still within your minimum contract period. This guide provides the verified procedures for leaving Vodafone, helping you avoid unexpected fees and ensuring a smooth transition. ## Check your contract status first Before starting the cancellation process, the first step is to check if you are still within your contract's minimum term. This determines whether you will face an Early Termination Charge. You can find your contract end date by logging into your My Vodafone account online. Alternatively, under rules established by the UK's communications regulator, Ofcom, you can text the word **INFO** to **85075** from your Vodafone SIM. This is a free service, and you will receive a text back detailing your contract status and any charges you would incur if you left that day. ## Three ways to cancel your Vodafone plan There are three distinct methods for cancelling your service. The one you choose depends on whether you are switching to a new network and if you want to take your number with you. ### 1. PAC Code: To switch network and keep your number A Porting Authorisation Code (PAC) is for customers who are moving to a different mobile network and wish to keep their existing phone number. This is the most common method and is regulated by [Ofcom's 'Text to Switch' system](https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switching-provider/text-to-switch). Once you give the PAC to your new provider, they handle the entire switch. Your Vodafone service is cancelled automatically when your number transfer is complete, typically within one working day. **How to get a Vodafone PAC:** * **By Text:** Text **PAC** to **65075** from your Vodafone SIM. You will receive your PAC within a minute. * **By Phone:** Call **191** from your Vodafone phone or **03333 040 191** from any other phone. * **Online:** Log in to the My Vodafone website and navigate to 'Account settings', then 'Mobile switching'. Your PAC is valid for 30 days. If you don't use it, your Vodafone plan will remain active. ### 2. STAC Code: To switch network and get a new number A Service Termination Authorisation Code (STAC) is for customers who are moving to a new network but do not want to keep their old number. Using a STAC ensures your Vodafone contract is cancelled without the need for a 30-day notice period. **How to get a Vodafone STAC:** * **By Text:** Text **STAC** to **75075** from your Vodafone SIM. * **By Phone:** Call **191** or **03333 040 191**. * **Online:** Use the My Vodafone website as you would for a PAC request. Like a PAC, a STAC is valid for 30 days. Provide it to your new network to trigger the cancellation of your Vodafone service. ### 3. Standard Cancellation: To end your contract completely If you are not switching to another network and simply wish to end your service (for example, if you are moving abroad), you must contact Vodafone directly by phone. This method requires you to give 30 days' notice, during which you will continue to be charged for your service. * **How to cancel by phone:** Call Vodafone customer services on **191** from your Vodafone phone or **03333 040 191** from any other landline or mobile. Have your account details ready. The adviser will confirm your contract end date and explain any final charges. ## Understanding Early Termination Charges If you are still within the minimum term of your contract, cancelling will trigger an Early Termination Charge (ETC). Customers who are out of contract do not pay this fee. Vodafone calculates the mobile ETC by taking your monthly plan charge (minus any discounts), multiplying it by the number of months remaining on your contract, and then applying a small 2% discount. **Example Calculation:** * Your monthly plan costs £40. * You have 5 months remaining on your contract. * The total remaining contract value is £40 x 5 = £200. * A 2% discount (£4) is applied. * Your Early Termination Charge would be £196. If your plan includes a handset on a Device Plan, you must also pay off the remaining balance of the device in full. This is a separate charge from the airtime service ETC. ## Cancelling a 30-day rolling contract For SIM-only or mobile broadband plans on a 30-day rolling contract, the process is simpler as there is no minimum term to breach and therefore no Early Termination Charge. You still need to provide 30 days' notice to cancel the service. You can do this by calling **191** or by using a PAC or STAC code if you are switching to another provider. ## Your rights and cooling-off periods Under UK regulations, if you signed up for your contract online or over the phone, you have a 14-day 'cooling-off' period from the start of the contract. During this time, you can cancel your service without paying an Early Termination Charge, though you may be billed for any services used (such as calls or data). For advice on your specific situation, you can contact the Citizens Advice consumer helpline. ## Quotations > Call customer services on 191, give 30 days notice. Option 2 (low hassle) Port the number to another network which will automatically cancel contract. >, Anonymous user (Reddit r/Vodafone) (https://www.reddit.com/r/Vodafone/comments/1l09pud/30_day_mobile_broadband_contract_how_do_i_cancel/) ## Frequently asked questions ### how do I cancel my Vodafone contract and keep my phone number Request a PAC Code from Vodafone by texting or calling 191. Once you have the code, give it to your new network provider, and they will complete the transfer automatically, which triggers the cancellation of your Vodafone contract. Vodafone must provide the PAC Code within one working day. ### what is the difference between PAC and STAC code Vodafone A PAC Code lets you cancel Vodafone and transfer your number to another network in one move. A STAC Code cancels your contract without transferring your number-your number stays with Vodafone until the end of your final billing cycle, then goes inactive. Use PAC if you want to keep your number, and STAC if you don't need it. ### how much notice do I need to give to cancel Vodafone You must give 30 days' notice to cancel a Vodafone 30-day mobile broadband contract. Call 191 from your Vodafone phone to provide notice, or request a PAC or STAC Code to trigger automatic cancellation when your new provider completes the transfer. ### can I cancel Vodafone early without paying a fee If you are on a 12, 24, or 36-month contract with Vodafone Australia, you will be charged an Early Exit Fee if you cancel within the contract period. In the UK, using a PAC Code to switch to another network avoids early termination fees because the cancellation happens automatically when the new provider completes the port. ### what number do I call to cancel Vodafone UK Call 191 from your Vodafone phone to cancel or request a PAC or STAC Code. You must give 30 days' notice when cancelling directly, or the codes will trigger automatic cancellation when your new provider processes the transfer. ## Sources 1. [How To Cancel Your Vodafone Contract: Exit Fees, Notice & Your ...](https://kenstechtips.com/index.php/cancel/how-to-cancel-vodafone-contract) (kenstechtips.com) 2. [Cancelling Your Plan | Vodafone Australia](https://www.vodafone.com.au/support/plans/close?srsltid=AfmBOooAaqpkl7YBtVTfOoppMNkAFwU-6tkSSSFZE4RZCkyu5HWlN9g4) (www.vodafone.com.au) 3. [30 day mobile broadband contract - how do I cancel? : r/Vodafone](https://www.reddit.com/r/Vodafone/comments/1l09pud/30_day_mobile_broadband_contract_how_do_i_cancel/) (www.reddit.com)