Yes, you can get a duplicate SIM card from Vodafone that keeps your existing number and plan intact. The quickest route is calling 191 free from your Vodafone mobile, though you can also sort it in person at a Vodafone store. Either way, your old SIM is deactivated once the new one is issued.
Calling 191 is the fastest option. Vodafone's own guidance puts it plainly: "The quickest way of ordering a replacement SIM is by calling 191. No need to queue or speak with an agent, simply call 191 free from your Vodafone mobile." The automated system walks you through the swap without holding for an adviser.
You will need to be calling from the Vodafone number linked to the account. If your SIM is lost or damaged and you cannot call from it, use a different phone and dial 03333 040 191 instead (standard rates apply).
Yes, and this is often the better choice if your account needs identity verification before a SIM can be reissued. Vodafone may ask you to visit a store and complete documentary formalities, particularly if the account is flagged for security reasons or if there is any doubt about ownership.
Bring a valid photo ID (passport or driving licence) and, if possible, a recent bill showing your account details. Store staff can issue a replacement SIM on the spot in most cases, so you leave with a working SIM rather than waiting for delivery.
Yes. A replacement SIM from Vodafone carries the same mobile number and sits on the same plan. Nothing changes on the account side. The old SIM is deactivated at the point the new one is activated, so there is no period where both SIMs work simultaneously.
No. Vodafone does not currently support two active physical SIMs sharing one number. A duplicate SIM replaces the original rather than running alongside it. If you need a number available on two devices, an eSIM paired with your physical SIM may be worth exploring separately, though that is a different product with its own setup process.
If you order via 191, delivery typically takes five to seven working days by post. For anything urgent, visiting a store is the practical answer, since you get the SIM immediately. Bear that in mind if you have been without a working SIM for a while and cannot wait.
The My Vodafone portal at vodafone.co.uk also offers a self-service SIM swap option once you are logged in. If you are locked out of the account as well as without a working SIM, a store visit with photo ID is the most reliable way to resolve both issues at the same time.
## Quotations > The quickest way of ordering a replacement SIM is by calling 191. No need to queue or speak with an agent, simply call 191 free from your Vodafone mobile > — Vodafone (official website) (https://www.vodafone.co.uk/webcenter/portal/myvodafone/anonsimswap) ## Frequently asked questions ### how do I order a duplicate SIM card from Vodafone Call 191 free from your Vodafone mobile for the quickest option-the automated system handles the swap without needing to speak to an agent. If you can't call from your Vodafone number, dial 03333 040 191 instead from any phone (standard rates apply). Your old SIM will be deactivated once the new one is issued. ### can I get a duplicate SIM at a Vodafone store Yes, you can visit a Vodafone store to get a replacement SIM, which is often better if your account needs identity verification. Bring a valid photo ID like a passport or driving licence, and ideally a recent bill showing your account details. Store staff can usually issue a replacement SIM on the spot. ### what number do I call for a replacement SIM Vodafone Call 191 free from your Vodafone mobile to order a replacement SIM. If you're unable to call from your Vodafone number, use 03333 040 191 from any other phone at standard rates. ### do I need to speak to someone to get a duplicate SIM Vodafone No, calling 191 from your Vodafone mobile uses an automated system, so you don't need to queue or speak with an agent. The process is handled entirely by the self-service system. ### what do I need to bring to Vodafone store for duplicate SIM Bring a valid photo ID such as a passport or driving licence, and if possible, a recent bill showing your account details. This helps verify your identity and account ownership before the SIM is issued. ## Sources 1. [I lost my Vodafone SIM card about 5 months ago. I now have ... - Quora](https://www.quora.com/I-lost-my-Vodafone-SIM-card-about-5-months-ago-I-now-have-a-new-Vodafone-SIM-card-and-Ive-been-trying-to-switch-my-new-number-to-my-old-number-but-nothing-is-working-What-can-I-do) (www.quora.com) 2. [Swap your SIM - Vodafone](https://www.vodafone.co.uk/webcenter/portal/myvodafone/anonsimswap) (www.vodafone.co.uk)